Remote Hands in Toronto

Remote Hands is on-site technical work carried out on your behalf by a technician at the facility where your equipment lives. You keep managing the infrastructure remotely; we do the part that requires someone physically present, such as installing hardware, swapping a failed component, moving a cable or reading what a device is actually showing.

The terms are used interchangeably across the industry. Where a distinction is drawn, Remote Hands usually means simple physical tasks such as power cycling or reseating a cable, while Smart Hands means work needing more technical judgement, such as installing equipment, replacing components or assisting with diagnostics. We cover both, and we scope each request individually rather than sorting it into a tier.

Rack and stack, including rail kits, mounting to your elevation, A and B power and initial cabling. Hardware replacement: drives, power supplies, fans, memory, CPUs, NICs, HBAs and optics, with the failed part staged for RMA return. Server deployment through to first boot and reachable out-of-band management. Network installation, structured copper and fiber cabling, patch panel termination and labelling. Physical troubleshooting, equipment inspection, inventory audits, vendor escort, and shipping and receiving. What is permitted at any given site depends on the rules of that facility and the access you hold there.

Serving Toronto and the GTA, with Ontario coverage available based on location and scheduling. We attend any data center in Toronto and the GTA, because access is granted by you as the customer of that facility rather than held by us, normally by adding our technician to your access list. The sites we work in most often are 151 Front Street West, Equinix TR1 and TR2, Cologix TOR1 and TOR2, and Coloware YTZ1. For anywhere else, tell us the address and we will confirm before you commit to anything.

Yes. A large part of Remote Hands work is done for teams that manage Toronto infrastructure from another country. Requests, scoping and reporting are handled in writing, so nothing depends on both parties being awake at once and you do not need anyone in the same time zone as the equipment.

It depends on the location, the time of day and current scheduling. Standard scheduled work requires 24 hours notice. For anything urgent, submit the request and we will confirm a realistic time with you directly rather than quoting a figure we cannot guarantee.

Time is billed hourly: $90 standard during Mon–Fri 9:00am–5:00pm ET, and $180 to $250 for anything outside that — evenings, overnight, weekends, statutory holidays, and any active incident with less than two hours notice. Monthly packages are cheaper again: 5% off on Starter and 10% off on Standard. All prices exclude HST.

Yes. HST applies to services delivered in Ontario. Every price shown on this site excludes HST; it is added on the invoice.