Every kind of physical work we do

• Rack & Stack

  Physical installation of equipment into your rack: rail kits, mounting, positioning by rack unit, power connections to A/B feeds and initial cabling. We work from your rack elevation, or build to the layout you specify.

  • Rail kit assembly and equipment mounting
  • Placement by rack unit against your elevation
  • A/B power feed connection and PDU outlet mapping
  • Initial network and console cabling
  • Blanking panels, grounding and airflow management

• Hardware Replacement

  Component-level replacement on servers, storage and network hardware. You identify the failed part and ship or stock the replacement; we handle the physical swap and confirm the device returns to a healthy state.

  • Hot-swap and cold-swap drive replacement
  • Power supply and fan module replacement
  • Memory, CPU, NIC and HBA installation
  • Optic and transceiver replacement
  • Failed part removal, labelling and RMA staging

• Network Installation

  Physical build-out of network equipment: mounting and powering devices, installing optics, running patch cables to the correct ports, and verifying link at the physical layer. Logical configuration stays with your team unless you ask us to apply a config you supply.

  • Switch, router and firewall installation
  • SFP, SFP+ and QSFP optic installation
  • Patching to the correct port and panel
  • Link, LED and interface verification
  • Console access setup for your remote engineers

• Cabling & Cable Management

  Structured cabling inside the cabinet and between cabinets: copper and fiber runs, patch panel termination, dressing, labelling, and remediation of cabling that has grown organically over time.

  • Cat6 and Cat6a copper runs and patching
  • Single-mode and multi-mode fiber runs
  • Patch panel termination and port mapping
  • Labelling to your naming convention
  • Cable dressing, routing and legacy cleanup

  Inter-cabinet runs and cross-connects are ordered through the facility.

• Troubleshooting

  Hands-on investigation of an incident you cannot resolve remotely: power state, link state, hardware indicators, reseating, and methodical elimination of physical causes while your engineers stay on the call.

  • Power cycling at the device or PDU outlet
  • Reseating cables, drives, modules and cards
  • LED, display and console error reporting
  • Continuity and cable swap testing
  • Live coordination with your on-call engineer

• Remote Hands & Eyes

  A technician on site reporting exactly what the equipment shows: indicator states, port occupancy, console output, physical labels and serial numbers, with photos so your team can decide the next step from the actual state of the hardware.

  • LED and status indicator reporting
  • Port occupancy and cable path verification
  • Console and BMC or IPMI output capture
  • Serial number and asset label reading
  • Photo documentation of the rack and device

• Server Deployment

  End-to-end physical deployment of new servers: unboxing, installation, power and network connection, first boot, and confirming out-of-band management is reachable so your team can take over remotely.

  • Unboxing, inspection and installation
  • Power-on and POST verification
  • BMC, IPMI and iDRAC network configuration
  • Boot media and BIOS setting changes you specify
  • Handover once your team confirms remote access

• Equipment Inspection

  A structured walk of your cabinet: what is installed, at which rack unit, with which serial number and in what condition, returned as a written record with photographs.

  • Rack elevation verification against your records
  • Serial number and asset tag collection
  • Physical condition and airflow assessment
  • Power draw and outlet usage observation
  • Photo record of the full cabinet

• Vendor Escort

  When a hardware vendor, carrier or contractor needs physical access to your equipment, we attend, supervise the work, and report what was done, so nobody works unaccompanied on your infrastructure.

  • Meeting vendors and carrier technicians on site
  • Supervision for the duration of the work
  • Verification that work matches the agreed scope
  • Written report of what was performed

  Escort privileges depend on the access you are able to authorise at the facility.

• Inventory & Asset Audits

  Recurring or one-off audits that bring your asset database back in line with the rack: serial numbers, models, locations and labelling, delivered in a format you can import.

  • Serial number and model collection
  • Rack unit and cabinet location mapping
  • Applying or correcting asset labels
  • Discrepancy reporting against your records

• Shipping & Receiving

  Handling the physical logistics around your hardware: accepting deliveries, inspecting for transit damage, moving equipment to the cage, and packing and staging outbound shipments including RMA returns.

  • Delivery acceptance and transit damage inspection
  • Unboxing, staging and moving to the cabinet
  • Packing outbound and RMA shipments
  • Waybill and tracking coordination
  • Photo record on receipt and before dispatch

  Receiving arrangements are set by the shipping policy of the facility.

• Emergency On-Site Support

  When remote troubleshooting has run out of options and something has to be touched. Submit an emergency request and we confirm availability and dispatch directly with you.

  • Urgent power cycling and hardware reset
  • Emergency component replacement
  • Physical isolation of failing equipment
  • Live coordination throughout the incident

  Emergency work is billed at the emergency rate. See pricing.

• Data Center Site Support

  An ongoing arrangement for teams that manage Toronto infrastructure from elsewhere: a monthly block of hours covering whatever physical work comes up, from routine checks to unplanned swaps.

  • Scheduled routine physical checks
  • Ad-hoc tasks drawn from monthly hours
  • Standing point of contact for your facility
  • Consistent documentation across visits

What can be performed depends on the access rules of the facility and the authorisation you hold there. Tell us the site and we will confirm scope before any visit.